During the last year I have been focusing on Research and Service Design, as well as Testing, working for one of the key players in the health industry in the UK. Clustering existing research, conducting interviews with stakeholders, staff and customers, mapping the customer journey across the whole service, involving different workstreams. Revisiting the value proposition, identifying opportunities, focusing on short and long term solutions, that translated into Design or new Research Strategy. Working closely with the CRO department.
Responsible for the Product Management of a digital transformation project: leading definition, implementation and launching strategy, being delivered in January 2018. Working closely with the Chief Innovation Officer, assuring quality on a 5 member product team: organising work load, managing sprints, scoping and prioritising backlog along with the Product Owner, while working closely with 5 external teams. Defining and setting up agile ways-of-working and collaborative sessions within the team.
During the last 8 years, I have been working as a Product Designer in London, also in New York and Madrid. Participating in all phases of the entire project lifecycle, from research, to ideation and testing. Broad experience in rich content sites, expertly crafting deliverables, facilitating workshops and presenting documentation to stakeholders, creating design systems for multiple markets. Working closely with developers and external teams.
Self-driven Designer with a passion for collaborative environments and agile processes. I believe in simple and effective design, putting the user at the centre in every stage of production. Always challenging myself to learn something new with every project.
I also like practicing some yoga, coding, travelling and spending time with my cat.